1. Return Policy
1.1 Returns and Credits
Returns are issued as a credit on account and will not be refunded in the original form of purchase. No Refunds. Exchange or credit only.
100% credit will be given for resalable merchandise returned in the original, unmarked, unsoiled package, within sixty (60) days from the date of purchase with office approval.
80% credit will be given for resalable merchandise returned in the original, unmarked, unsoiled package, after sixty (60) days from the date of purchase with office approval.
No credit will be given for merchandise returned after six (6) months from the date of purchase.
No credit will be given for merchandise returned that is not resalable.
No credit will be given for items that are marked, labeled, used or soiled packaging.
No credit will be given on merchandise that has been discontinued, clearance, special ordered, skin care, makeup & prepacks.
All credits must be used within 30 days of return.
1.2 Restocking Fees For Return Items
0 - 60 days from original purchase date: 0% restocking fee, full credit given.
60 - 90 days from original purchase date: 20% restocking fee.
90 - 120 days from original purchase date: 30% restocking fee.
120 - 150 days from original purchase date: 40% restocking fee.
150 – 180 days from original purchase date: 50% restocking fee.
180 days (6 months) or more from original purchase date: No returns or exchanges.
1.3 Discrepancies/Credit Annulment
No credit will be issued to items that do not comply with the Mod Products return policy. Items that will not receive a credit include, but are not limited to:
Items that are returned after one hundred eighty (180) days.
Items that have been used.
Items not deemed to be resalable.
Items that are marked, labeled, or have been used.
Items that have been discontinued.
Special order items.
Items that fall in the 1.2 section below with retail product returns for no credit/final sale brands.
1.4 Retail Product Returns for No Credit/Final Sale Brands
- 12 Benefits
- Aqua Hair Extensions
- China Glaze (Lacquer)
- Framar (Foil It, Wet Brush, Color Me Fab)
- Fake Bake
- Hair Treats
- Hemp Nation
- Liquid Keratin (Professional Solution)
- Stylist Wear
- TIGI Cosmetics
- Wilma Schumann
- Professional Products (Bleach, Color, Developer)
1.5 Defective Merchandise
Mod Products assumes no responsibility unless damages are reported upon receiving the shipment. Retail product will be accepted as damaged and replaced for the customer for damages resulting from manufacturing defect.
Any damages caused by or due to shipping need to be noted on the weigh bill, and Mod Products must be notified within 24 hours of receiving the shipment. Returns are issued as a credit on account and will not be refunded in the original form of purchase.
No credit will be given for defective merchandise returned less than half full.
If damages/defects are not reported upon delivery, the product on that shipment will no longer be accepted in the coming months due to any of the following reasons:
- Brocken pumps
- Dented bottles
- Expired products
No exchanges or returns. Please note, the hair color swatches are for digital previewing only and are not an exact representation of the actual hair color. Mod Products is not held responsible for any inaccuracies or discrepancies on hair color results.
No credit on specially ordered equipment and any furniture sales. All sales are final.
No returns, exchanges or refunds, only manufacturer warranty. Manufacturer warranty applies to all electrical. Please see point 2 for electrical warranties.
Mod Products Inc. will only guarantee shears that have a manufacturer’s warranty and only if it is a manufacturer’s defect. Our office must be notified of any manufacturer defects within 24 hours from the time the shear was received.
Any electrical appliance that has been abused or tampered with will void any warranty and is strictly enforced. All defective replacements/credits must be accompanied by proof of purchase. All defective replacement warranties are based on the original purchase dare and require proof of purchased before replacement is considered.
2.1 Iron/Dryer Electrical Warranty
All electrical is final sale. Electrical defectives must be accompanied by original invoice. All electrical must be tested before warranty is valid. Warranties start only from the original date of purchase.
- Allure electrical: One (1) year defective replacement warranty.
- Dannyco blow dryers and Irons: One (1) year defective replacement warranty.
- Dannyco wax warmers/UV lamps: One (1) year defective replacement warranty.
- Farouk (CHI) electrical: One (1) year defective replacements warranty. One additional year manufacturer warranty only.
- GiGi wax warmers: No warranty, no exceptions.
- Helen of Troy/Hot Tools electrical: One (1) year defective replacement warranty.
- Metropolis electrical: Final sale. No warranty.
- Moroccanoil electrical: One (1) year defective replacement warranty.
- OPI UV and LED lamps: Manufactures warranty only.
- Rowenta electrical: Final sale. No warranty.
- Schwarzkopf electrical: One (1) year defective replacement warranty. One (1) additional year manufacturer warranty only.
- TIGI electrical: One (1) year defective replacement warranty on flat irons.
- One (1) year defective replacement warranty on dryers.
- One (1) year warranty on clippers/trimmers.
- Unite electrical: One (1) year defective replacement warranty.
- Wahl electrical irons: One (1) year defective replacement warranty.
2.2 Clipper/Trimmer Warranties
All clippers and trimmers are final sale and must be accompanied with original packaging and accessories for warranty to be valid.
- Andis electrical: Thirty (30) day defective replacement warranty.
- Babyliss/Forfex electrical: One (1) year defective replacement warranty.
- Oster electrical: Thirty (30) day defective replacement warranty.
- T-Finisher: No warranty. Manufacturer repair only.
- Classic 76: No warranty. Manufacturer repair only.
- Fast feed clipper: No warranty. Manufacturer repair only.
2.3 Shear Warranties
All shears are final sale. Manufacturer warranty only.
Dannyco, Japanese and Jaguar shears: One-year manufacturer warranty only.
All additional shear brands: Manufacturer warranty only.
3.1 Furniture Terms
All furniture, equipment and software sales are final. No returns or exchanges are allowed.
All furniture sales are prepaid. Full payment is required before the product is shipped.
Shipping fees are always an additional cost. There is no free shipping on furniture orders.
If you receive your furniture shipment and noticed damage on any of the boxes, please do not sign the shipment. If the shipment is signed, please ensure you document on the bill of landing, the number of damaged boxes and have the driver sign it immediately. Mod Products will replace damaged furniture at no cost.
3.2 Furniture Warranties
Warranty on styling chairs is five (5) years on hydraulic pumps from Belvedere and Global, ten (10) years on Belmont hydraulic pumps and two (2) years on AGV hydraulic pumps.
Warranty on all chair tops is one (1) year.
Fabrics are not warranted against fading, staining, soiling, normal wear and tear, negligence or abuse.
Mod Products will not guarantee to match upholstery as slight variations in color may occur between dye lots. Although we attempt to minimize these variances, they do occur.
Warranty on Unique Styling Mats is five (5) years. Warranty doesn’t cover damage caused by sharp objects or high heels.
No warranty on glass after delivery.
Warranty includes the replacement of the defective item; any shipping costs are the customer’s responsibility.
Mod Products is not responsible for any damage caused by improper handling of the furniture by owners or trades people.
Mod Products is not responsible for any damage that is a result of improper installation or labor especially on items that require plumbing or electrical work.
The warranty on any furniture item starts from the invoice date.
4. Credit Card Payments
The best way to purchase any product from the Mod Products Website is payment via a credit card. For a credit card payment, we will ask you specific, relevant information we require for the various authorization and verification process of the purchase. We regret to inform you that we will not be able to execute your order until the authorization and verification processes are cleared.
5. Charging Your Credit Card
As soon as your order is processed, we apply the order total your credit card. Once the order is shipped, delay in the shipment or installation will not relieve you of your obligation to accept any charges for the particular transaction.
6. Payment Disputes
Mod Products may go for litigation in the case of payment disputes. If your credit card company refuses payment, we may delay the shipment, or cancel the order outright. Additionally, we may deduct any sums that you owe us from any amount due to you. In addition, we will be entitled to reasonable costs that we incur for collection, including legal fees
7. Credit Card Security
Credit card security is foremost in our minds, and we appreciate the care that our customers take about their personal and critical information.
We do not store credit card numbers(s) on our customer's profile. You will need to re enter your credit card information during every order you place with us.
8. Shipping and Shipping Charges
Provided your orders are in stock, we will ship your orders within three business days, post the receipt of your order and credit card verification. We ship all our orders via Purolator from the Mod Products office closest in proximity to the delivery address.
The EDD (estimated delivery dates) are calculated based on which orders are received Monday to Friday, holidays excluded. We do not ship or deliver any orders on holidays and weekends. Moreover, we cannot guarantee the delivery date and time for any order.
Shipping Method: Purolator Regular Ground Service.
Estimated Arrival Time: 2-7 business days from date of shipment.
7. Sales Tax
We collect sales tax from customers as is required by the with the Provincial and Federal legislation.
The prices listed on the Mod Products Website for a particular product is the price that the product is available for, at the time we receive your order. We change the prices from time and time. It is also possible that there is an error in the pricing of a particular product in which case the charge that appears on your final invoice will be correct. Any prices that appear online will be overridden by our system in which case the amount preauthorized on your credit card may vary from the final checkout/invoiced amount. All prices are in Canadian dollars. The prices on the Mod Products Website are exclusive of sales tax and shipping charges.
11. Returns and Exchanges
No Refunds. Exchange or credit only. See Term of Sale for further details.
12. Limitations of Mod Products Liability
Mod Products will not be liable for any special, indirect, consequential damages that are a result of the use or inability to use this site, or from the purchase and use of products available on the Mod Products Website. This is true, even in the case that Mod Products representative has been advised of the possibility of such damages. The total liability of Mod Products and Damages for all damages, losses, and a cause of action (in tort, contract or legal theory) shall in no event, exceed the amount that you paid for the product purchased on the site.
13. Governing Law and Jurisdiction
These terms are in accordance with the laws of the Province of Alberta, and are exclusive of its choice of law rules. The courts in Calgary, Alberta have the sole jurisdiction and venue of any legal proceedings.
If any of these provisions are held by a court of law, or other tribunal with competent jurisdiction to be unenforceable, these provisions shall be limited, or eliminated to the minimum extent necessary. These terms shall remain in full force and effect otherwise. The prices, product descriptions and other illustrations can be changed at any time, without prior intimation. The inventory of some items limits itself to the amount of supply in hand.